refund policy
At Sunday Culture, we want you to love your candles as much as we do! If you're not 100% happy with your order, we've got you covered.
Returns & Exchanges
We accept returns within 7days of purchase for the following reasons:
- Changed your mind? No problem – we offer store credit or an exchange.
- Received the wrong item? We’ll replace it at no extra cost.
- Item arrived damaged or defective? Send us a photo, and we’ll sort it out with a refund or replacement.
To be eligible for a return:
- Items must be unused and in their original condition.
- Proof of purchase is required.
How to Return an Item
Email us at hello@sundayculture.co.nz with your order number and reason for return.
We’ll send you return instructions.
Once we receive the item, we’ll process your refund, exchange, or store credit.
Refunds
- Refunds are issued to your original payment method within 5-7 business days.
- Return shipping costs are covered by the customer unless the item is faulty.